Privacy Policy Laebet – Our Commitment to Protecting Your Data

This Privacy Policy is issued by laebet ("we", "the laebet platform") and applies to all individuals who register an account, browse, or use any services provided through the laebet platform accessible at laebet.best.

As a responsible data controller, laebet is committed to handling your personal information with the highest standards of care, transparency, and security. We understand that your trust in us depends greatly on how we manage the data you entrust to us.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy laebet. By registering an account or using the laebet platform, you confirm that you have read and understood this Privacy Policy and agree to the terms contained herein.

Laebet collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:

Laebet only collects data that is strictly necessary for the stated purposes. We do not collect sensitive categories of personal data — such as health information, political views, or religious beliefs — unless you voluntarily disclose such information in your communications with us.

Laebet collects your personal data through several means:

• Account Registration: When you register a new laebet account, you are required to provide basic identity and contact information. This data is collected directly from the registration form you complete.
• Platform Usage: When you log in, play, place bets, or use any feature on the laebet platform, your activity data is automatically recorded by our systems.
• Financial Transactions: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or any other supported method, your transaction details are collected to process the payment and maintain accurate financial records.
• Identity Verification (KYC): When you submit identity verification documents such as a copy of your MyKad or bank statement for account verification purposes.
• Communications with Support: When you contact the laebet support team via live chat, email, or WhatsApp, those communication records are retained so we can deliver better service and resolve any issues more efficiently.
• Cookies and Tracking Technologies: Laebet uses cookies and similar technologies to collect technical data and information about your browsing behaviour on the platform, which is used to improve the user experience and platform security.

Laebet uses the personal data we collect for the following purposes, all of which are necessary for operating the platform and providing you with the best possible experience:

• Account Management: Creating, verifying, and managing your laebet account, including the required identity verification (KYC) process.
• Transaction Processing: Processing deposits and withdrawals through your preferred Malaysian payment methods, maintaining accurate financial records, and resolving any transaction disputes.
• Service Provision: Giving you access to all games, Sports Betting, and laebet platform features including the VIP Rewards Programme.
• Service Communications: Sending important notifications about your account, transaction confirmations, security updates, and changes to Terms or Policies that affect you.
• Marketing (with consent): Where you have given your consent, sending you information about laebet promotions, bonuses, and special offers that may be of interest to you.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, multi-account abuse, and other security threats affecting our platform or members.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and age verification.
• Platform Improvements: Analysing usage patterns to improve the features, performance, and overall experience of the laebet platform.
• Customer Support: Resolving inquiries, complaints, and technical issues that you raise with the laebet support team.

Laebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, to operate the platform and provide you with a complete service, laebet may share data with the following categories of third parties in limited circumstances and subject to strict confidentiality agreements:

• Payment Service Providers: Payment gateways that process transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other methods. Data shared is limited strictly to what is needed to process the transaction.
• Game Providers: Companies that provide slots and live casino game software may receive game session data necessary to operate the games and resolve any technical issues.
• Identity Verification Services: Third-party providers that assist us in verifying member identities as part of the KYC and AML compliance process.
• Cloud Infrastructure Providers: Hosting companies and cloud service providers that store and process our data, all of which operate under strict data processing agreements.
• Relevant Authorities: In cases where we are required by law, court order, or Malaysian regulatory authorities to disclose certain data.

In all cases of data sharing, laebet ensures that the relevant third parties have adequate data protection measures in place and use shared data solely for the specified purposes. We do not permit our service providers to use your data for their own marketing purposes.

Laebet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and laebet's servers is protected by 256-bit SSL encryption, ensuring that no third party can intercept your communications with our platform.
• Data-at-Rest Encryption: Sensitive personal data stored in laebet's databases is also encrypted, meaning it remains unreadable even in the event of a server breach.
• Strict Access Controls: Access to user data within laebet's internal systems is restricted to staff on a need-to-know basis, following the principle of least privilege. All access is logged and audited.
• 24/7 Security Monitoring: laebet's systems are continuously monitored for suspicious activity, intrusion attempts, or anomalies that may indicate a security threat.
• Regular Security Audits: laebet conducts regular penetration testing and security audits to identify and address vulnerabilities in our systems before they can be exploited.
• Password Management: Account passwords are stored in hashed form and cannot be reversed. Laebet never stores passwords as plain text and will never ask for your password through any communication channel.

While we take all reasonable steps to protect your data, no security system is completely foolproof. In the event of a data breach affecting your personal information, laebet is committed to notifying you within a reasonable timeframe and taking immediate action to contain the impact.

The laebet platform uses cookies and similar tracking technologies to enhance the user experience, ensure security, and analyse platform usage. The following are the types of cookies we use:

• Essential Cookies (Required): Cookies required for the laebet platform to function correctly, including login session management, security, and basic preferences. These cookies cannot be disabled as they are essential to the platform's core functionality.
• Functional Cookies: Cookies that store your preferences — such as language, region, and display settings — so we can deliver a more personalised experience when you return to the platform.
• Analytical Cookies: Cookies that gather information about how you use the laebet platform — pages visited, session duration, and actions taken — to help us understand and improve the user experience.
• Security Cookies: Cookies that help us identify and prevent fraudulent activity, such as logins from unusual locations or suspicious transaction patterns.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the laebet platform. Essential cookies are required for login and secure platform use and cannot be disabled if you wish to use laebet's services.

Laebet retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. The following is a general guide to our data retention periods:

• Active Account Data: For as long as your account remains active or for as long as you use laebet's services.
• Financial Transaction Records: A minimum of 7 years after the transaction takes place, in line with Malaysia's accounting and tax legal requirements.
• Identity Verification (KYC) Records: A minimum of 5 years after account closure, to meet anti-money laundering compliance requirements.
• Support Communication Records: 2 years from the date of communication, to allow us to resolve any disputes that arise at a later stage.
• Security Log Data: 12 months, for security investigation purposes if required.
• Marketing Data: Until you unsubscribe or request deletion, whichever comes first.

Once the retention period has ended, laebet will securely delete or anonymise your data in accordance with our established data disposal procedures. Anonymised data (where individuals can no longer be identified) may be retained for a longer period for analytics and platform improvement purposes.

As a laebet member and as an individual whose personal data we process, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA):

To submit any request relating to the rights above, please contact us at support@laebet.best with the subject line "PRIVACY REQUEST" and include your account number. We will respond within 14 business days. For more complex cases, we may require up to 30 days and will notify you if that is the case.

The laebet platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under 21. All account registrations require age verification, and laebet reserves the right to verify the age information provided through our KYC process at any time.

If we find that personal data belonging to someone under the age of 21 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. If you believe that someone under 21 has registered a laebet account, please contact us at support@laebet.best right away.

Laebet reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Notifying you via your registered email or in-platform notifications of any significant changes that affect your privacy rights.
• In cases where changes require your renewed consent, we will actively seek that consent before implementing the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the laebet platform after any amendments are published will be considered your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how laebet handles your personal data, please contact us via:

• Email: support@laebet.best – please use the subject line "PRIVACY INQUIRY" to ensure your email is handled by the right team.
• Live Chat: Available 24/7 within the laebet platform for general privacy and data usage enquiries.
• WhatsApp: Available to VIP Silver members and above – the number can be found after logging into your account.

Laebet's data protection team will handle your privacy inquiries seriously and within a reasonable timeframe. For formal requests such as data access or erasure, please submit a written request by email along with your account details so we can verify your identity before processing.

Laebet is committed to resolving any privacy concerns you may have. If you have contacted us and remain unsatisfied with how your request was handled, you have the right to reach out to the Department of Personal Data Protection Malaysia for guidance or to file a formal complaint.